Privacy Policy
Last updated: 26 September 2026
Ryarc Australia Pty Ltd (“Ryarc”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Ryarc collects, uses, stores and shares personal information when you visit our website, contact us, request information, use our online forms or otherwise interact with us.
1. Information we collect
Depending on how you interact with Ryarc, we may collect the following information.
Information you provide to us
This may include:
- your name;
- business email address;
- company or organisation;
- the nature of your enquiry;
- whether you are an end user, customer, reseller, partner or other contact;
- information contained in messages or correspondence you send to us; and
- any other information you choose to provide.
Where you request a product demonstration, trial, quotation, support or other service, we may collect additional information reasonably required to respond to that request.
Technical and usage information
When you use our website, we may receive technical information such as:
- IP address;
- browser and device information;
- operating system;
- pages visited;
- referring page or website;
- date and time of access;
- website interactions; and
- information used for security, fraud prevention and website administration.
Some of this information may be collected through cookies or similar technologies. Please see our Cookie Policy for further information.
2. How we use personal information
We may use personal information to:
- respond to enquiries and requests;
- provide information about Ryarc products and services;
- arrange demonstrations, trials, quotations or commercial discussions;
- provide customer or technical support;
- communicate with customers, partners and prospective customers;
- operate, maintain and secure our website and systems;
- prevent misuse, fraud, automated attacks and unauthorised access;
- understand and improve the performance and usability of our website;
- improve our products, services and customer experience;
- maintain appropriate business and administrative records;
- comply with legal, regulatory and contractual obligations; and
- establish, exercise or defend legal rights.
We do not sell personal information for monetary consideration.
3. Legal bases for processing
Where applicable data-protection law requires us to identify a legal basis, we process personal information on one or more of the following grounds.
Contract or steps before entering into a contract
Where you ask us for a demonstration, trial, quotation, support or information about entering into a business relationship, processing may be necessary to respond to your request or perform a contract with you or your organisation.
Legitimate interests
We may process information where it is necessary for legitimate business interests, including:
- responding to business enquiries;
- managing customer and partner relationships;
- protecting our website and systems;
- preventing fraud and misuse;
- administering and improving our services; and
- understanding how our website and services are used.
Where we rely on legitimate interests, we consider the impact on the individuals concerned and do not use this basis where those interests are overridden by applicable privacy rights.
Consent
We rely on consent where required, including for certain optional cookies, analytics or marketing technologies.
Where processing is based on consent, you may withdraw that consent at any time.
Legal obligation
We may process personal information where necessary to comply with legal or regulatory requirements.
4. Contact forms and enquiries
When you submit an enquiry through the Ryarc website, we may collect information including your name, email address, organisation, enquiry type, message, IP address, browser timezone, source page and referring page.
We use this information to:
- respond to your enquiry;
- route it to the appropriate Ryarc team;
- maintain a record of the communication;
- protect the form against abuse and automated submissions; and
- follow up where reasonably necessary in connection with your request.
Our website currently uses Fluent Forms to process contact-form submissions and Cloudflare Turnstile to help protect forms against automated abuse.
5. Website analytics
Ryarc may use analytics technologies to understand how visitors interact with the website and to improve its usability and performance.
Microsoft Clarity
Ryarc uses or may use Microsoft Clarity to understand website interactions, including page views, navigation, clicks, scrolling and other usage behaviour.
Clarity may process device, browser and website-interaction information and may use cookies or similar technologies where permitted.
Where consent is required, non-essential analytics cookies will not be used unless the visitor has granted the relevant consent.
Ryarc may introduce additional analytics services, such as Google Analytics, in the future. This Privacy Policy and the Cookie Policy will be updated where appropriate before or when such processing is introduced.
For more information about how Microsoft handles personal information, see the Microsoft Privacy Statement.
6. Marketing communications
We may communicate with existing or prospective business contacts about Ryarc products, services or related business matters where permitted by applicable law.
Where consent is required for electronic marketing, we will obtain it before sending such communications.
You can opt out of marketing communications at any time by:
- using the unsubscribe facility provided in the communication, where available; or
- contacting us at info@ryarc.com.
We may still send service, transactional or administrative communications where necessary.
7. Who we may share information with
We may share personal information where reasonably necessary with:
- service providers that host, maintain or secure our website and systems;
- email and communications providers;
- form-processing and anti-abuse providers;
- analytics and technology providers;
- professional advisers such as lawyers, accountants or auditors;
- business partners where necessary to respond to a request or deliver a service;
- regulators, courts, law-enforcement authorities or other public bodies where required by law; and
- a purchaser, successor or relevant adviser in connection with a merger, acquisition, restructuring or sale of all or part of our business.
Where a third party processes personal information on our behalf, we expect it to process that information only for the agreed purpose and subject to appropriate safeguards.
8. International transfers
Ryarc operates internationally and uses technology and service providers that may process information in countries other than the country in which you are located.
Where applicable law requires safeguards for international transfers of personal information, we use appropriate transfer mechanisms or other lawful safeguards.
These may include contractual protections, recognised adequacy arrangements or other mechanisms permitted by applicable data-protection law.
9. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any legitimate legal, regulatory, contractual or business requirements.
Retention periods may vary depending on the nature of the information and the relationship concerned.
For example:
- enquiry and correspondence records may be retained for a reasonable period to allow us to respond and maintain business records;
- customer and contractual records may be retained for the duration of the relationship and for an appropriate period afterwards;
- security and login records may be retained for a period appropriate to security monitoring and investigation; and
- information required for legal, tax, accounting or regulatory purposes may be retained for the period required by applicable law.
When personal information is no longer required, we will delete it, anonymise it or otherwise dispose of it appropriately.
10. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, authentication controls, security monitoring, anti-abuse measures, encryption where appropriate and restricted administrative access.
No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your rights
Depending on where you are located and the law that applies to your personal information, you may have rights including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information in certain circumstances;
- request restriction of processing;
- object to certain processing;
- withdraw consent where processing is based on consent;
- receive certain personal information in a portable form where applicable; and
- lodge a complaint with an applicable data-protection or supervisory authority.
These rights are not absolute and may be subject to legal conditions or exceptions.
To exercise a privacy right, contact us at info@ryarc.com.
We may need to verify your identity before acting on a request.
12. Cookies and similar technologies
Our website uses cookies and similar technologies for website operation, security and, where permitted, analytics or other optional functions.
For details about the categories we use and how you can manage your choices, please see our Cookie Policy.
You can also change your optional cookie choices through Cookie Preferences where that facility is available on the website.
13. Third-party websites
The Ryarc website may contain links to third-party websites or services, including social-media platforms, booking services, customer-support systems and other external services.
Those websites operate under their own privacy practices and policies. Ryarc is not responsible for the privacy practices of third-party websites.
We recommend reviewing the relevant privacy information before providing personal information to an external service.
14. Children’s privacy
The Ryarc website and services are intended for business and professional users and are not directed at children.
We do not knowingly seek to collect personal information from children through this website.
If we become aware that personal information has been submitted by a child in circumstances where it should not have been collected, we will take appropriate steps to delete or otherwise handle that information in accordance with applicable law.
15. Changes to this Privacy Policy
We may update this Privacy Policy where our practices, services, technologies or legal obligations change.
The Last updated date at the top of this page indicates when the policy was most recently reviewed or materially changed.
Where appropriate, we may provide additional notice of significant changes.
16. Contact us
For questions about this Privacy Policy, our handling of personal information, or a request concerning your personal information, contact:
Ryarc Australia Pty Ltd
Email: info@ryarc.com
For information about cookies and similar technologies used on this website, please also review our Cookie Policy.